These General Terms and Conditionshereinafter referred to as the “Terms”)govern the rights and obligations of You, as the Buyer, and Us, as the Seller, within the framework of contractual relationships concluded through the E-shop on the website www.heatcooltech.sk.
All information regarding the processing of Your personal data is included in the Personal Data Processing Policy, which can be found here: www.heatcooltech.sk.

As You are surely aware, we primarily communicate remotely. Therefore, for our Contract, it also applies that means of remote communication are used, allowing us to make agreements without our and Your physical presence at the same time.

If any part of these Terms contradicts what has been mutually agreed upon during the process of Your purchase on Our E-shop, the specific agreement shall prevail over these Terms.

1. SOME DEFINITIONS

1.1 Price is the monetary amount that You will pay for the Goods;
1.2 Delivery Price is the monetary amount that You will pay for the delivery of the Goods, including the cost of packaging;
1.3 Total Price is the sum of the Price and the Delivery Price;
1.4 VAT is the value added tax in accordance with the applicable legal regulations;
1.5 E-shop je internetový obchod prevádzkovaný Nami na adrese Banícka 404/8A 974 05 Malachov, na ktorom bude prebiehať nákup Tovaru;
1.6 Invoice is the tax document issued in accordance with the value added tax law for the Total Price;
1.7 We are the company Heatcooltech s. r. o.with its registered office at Banícka 404/8A 974 05 Malachov, IČO: 47575531registered in the Commercial Register maintained by the District Court Section [Sro], Insert No. [25931/S], e-mail info@heatcooltech.sktelephone number: 0910 945 137referred to as the Seller under legal regulations

1.8 Order is Your irrevocable proposal to conclude a Purchase Agreement with Us for the Goods;
1.9 Goods are all items available for purchase on the E-shop;
1.10 User Account is an account created based on the data You provide, which allows storing the entered data and maintaining a history of ordered Goods and concluded contracts;
1.11 You are the person purchasing from Our E-shop, referred to under legal regulations as the Buyer;
1.12 Contract is the purchase agreement concluded based on a properly completed Order submitted through the E-shop and is concluded at the moment You receive confirmation of the Order from Us.

2. GENERAL PROVISIONS AND INFORMATION

2.1 The purchase of Goods is possible only through the web interface of the E-shop.
2.2 When purchasing Goods, it is Your obligation to provide Us with all information correctly and truthfully. The information You provide when ordering the Goods will be considered correct and truthful by Us.

3. CONCLUSION OF THE CONTRACT

3.1 The Contract with Us may only be concluded in the Slovak language.
3.2 The Contract is concluded remotely through the E-shop, and You bear the costs of using means of remote communication.
However, these costs do not differ from the basic rate You pay for using such means (especially for internet access), so You do not have to expect any additional costs charged by Us beyond the Total Price. By submitting the Order, You agree to the use of remote communication means.
3.3 In order to conclude the Contract, You must create an Order proposal in the E-shop. This proposal must include the following data:
a) Information about the Goods being purchased (You mark the Goods You wish to purchase on the E-shop by clicking the “Add to Cart” button);
b) Information about the Price, Delivery Price, VAT, method of payment of the Total Price, and the required delivery method of the Goods; these details are entered as part of the creation of the Order proposal within the user interface of the E-shop, while the information about the Price, Delivery Price, VAT, and Total Price will be generated automatically based on the Goods and the delivery method You selected;
c) Your identification data required for delivery of the Goods, especially name, surname, delivery address, telephone number, and email address;
d) In case of a Contract under which We will deliver the Goods to You regularly and repeatedly, also the information on how long We will deliver the Goods to You.
3.4 During the creation of the Order proposal, You may change and check the data until the proposal is completed. Once reviewed, You create the Order by clicking the “Order with obligation to pay” “Order with obligation to pay” button. Before clicking the button, however, You must confirm that You have read and agree to these Terms, otherwise, it will not be possible to complete the Order. The confirmation and agreement are made by ticking a checkbox. After clicking the “Order with obligation to pay” button, all entered information will be sent directly to Us.
3.5 We will confirm Your Order as soon as possible after it is received by sending a message to the email address You provided in the Order. This confirmation will include a summary of the Order and these Terms. The confirmation of the Order by Us constitutes the conclusion of the Contract between Us and You. The Terms as effective on the day of the Order form an integral part of the Contract.
3.6 There may be situations where We are unable to confirm Your Order. This mainly concerns situations where the Goods are not available or where You order a quantity of Goods that exceeds what is allowed by Us. However, the maximum quantity of Goods will always be stated in advance on the E-shop and should therefore not come as a surprise. If there is any reason why We cannot confirm the Order, We will contact You and send You an offer to conclude the Contract in a modified form compared to the Order. The Contract is concluded in such a case when You accept Our offer.
3.7 In case an obviously incorrect Price is stated on the E-shop or in the Order proposal, especially due to a technical error, We are not obliged to deliver the Goods to You at that Price, even if You have received an Order confirmation and thus the Contract was concluded. In such a situation, We will immediately contact You and send You an offer to conclude a new Contract in a modified form compared to the Order. The new Contract is concluded when You accept Our offer. If You do not accept Our offer within 3 days from its dispatch, We are entitled to withdraw from the concluded Contract. An obvious error in the Price includes, for example, a situation where the Price does not correspond to the usual market price with other sellers or where a digit is missing or added.
3.8 Upon conclusion of the Contract, You are obliged to pay the Total Price.
3.9 If You have a User Account, You may place the Order through it. In such case, however, You are still obliged to verify the accuracy, truthfulness, and completeness of the pre-filled information. The process of creating the Order is otherwise the same as for a Buyer without a User Account, with the advantage that You do not have to repeatedly fill in Your identification data.
3.10 In certain cases, We allow the use of discounts when purchasing Goods. To apply a discount, You must enter the discount details in the designated field during the creation of the Order proposal. If You do so, the Goods will be provided to You at the discounted price.

4. USER ACCOUNT

4.1 Based on Your registration within the E-shop, You may access Your User Account.
4.2 When registering a User Account, it is Your obligation to enter all required data correctly and truthfully and to update it in the event of any changes.
4.3 Access to the User Account is secured by a username and password. Regarding these access credentials, it is Your responsibility to maintain confidentiality and not to provide this information to anyone. In the event of misuse, We bear no responsibility.
4.4 The User Account is personal, and You are therefore not authorized to allow third parties to use it.
4.5 We may cancel Your User Account, particularly in cases where it has not been used for more than one year, or in the event that You violate Your obligations under the Contract.
4.6 The User Account may not be available continuously, especially with regard to necessary maintenance of hardware and software equipment.

5. PRICING AND PAYMENT TERMS, RETENTION OF TITLE

5.1 The Price is always indicated within the E-shop, in the Order proposal, and in the Contract. In the event of a discrepancy between the Price listed with the Goods in the E-shop and the Price indicated in the Order proposal, the Price stated in the Order proposal shall apply, which shall always be identical to the Price in the Contract. The Delivery Price is also indicated in the Order proposal, along with any applicable conditions under which delivery is free of charge.
5.2 The Total Price is indicated including value added tax (VAT) and all charges stipulated by specific legal regulations.
5.3 We will request payment of the Total Price from You after the conclusion of the Contract and prior to the delivery of the Goods. You may pay the Total Price using the following methods:
a) Bank transfer. Payment instructions will be provided to You in the Order confirmation. In the case of payment by bank transfer, the Total Price is due within 3 working days.
b) Online card payment. In this case, payment is processed via the WooPaymentsand the payment is subject to the terms and conditions of this gateway, which are available at: www.woocommerce.com/paymentswww.woocommerce.com/payments. In the case of online card payment, the Total Price is due within 2 working days. c) In such a case, payment shall be made upon delivery of the Goods in exchange for their handover. In the case of cash on delivery, the Total Price is payable upon receipt of the Goods.
d) Cash upon personal collection. It is possible to pay for the Goods in cash when collecting them at Our premises. In the case of cash payment upon personal collection, the Total Price is payable upon receipt of the Goods.
5.4 The invoice will be issued in electronic form after the Total Price has been paid and will be sent to the email address You provided in the Order. The invoice will also be physically enclosed with the Goods and available in the User Account, if one has been created.
5.5 Ownership of the Goods transfers to You only after You have paid the Total Price and taken possession of the Goods. In the case of payment by bank transfer, the Total Price is considered paid once it is credited to Our account; in other cases, it is considered paid at the moment the payment is made.

6. DELIVERY OF GOODS, TRANSFER OF RISK OF ACCIDENTAL DESTRUCTION AND ACCIDENTAL DETERIORATION OF THE SUBJECT OF PURCHASE
6.1 The Goods shall be delivered to You in the manner of Your choice, and You may select from the following options:
a) Delivery through courier services,
b) Personal collection at the address Banícka 404/8A, 974 05 Malachov.
6.2 The Goods can only be delivered within the territory of the Slovak Republic.
6.3 We are obliged to deliver the Goods to You without undue delay, but no later than within 30 days from the date of conclusion of the Contract. During the performance of the Contract, circumstances may arise that affect the delivery time of the Goods You ordered. We will inform You of any change in the delivery date and the new estimated delivery time of the ordered Goods without undue delay by email, and this shall not affect Your right to withdraw from the Contract. Our notification of the new delivery date of the Goods will include a request addressed to You to indicate whether You insist on the delivery of the Goods You ordered at the new date. In the case of personal collection at Our premises, You will always be informed of the availability of the Goods for pickup via email.
6.4 Upon receipt of the Goods from the carrier, You are obliged to inspect the integrity of the packaging of the Goods and to immediately notify the carrier and Us in case of any damage. If the packaging shows signs of damage that indicate unauthorized interference or tampering with the shipment, You are not obliged to accept the Goods from the carrier.
6.5 You are obliged to accept the Goods at the agreed place and time. If You fail to accept the delivered Goods as stated in the previous sentence, We will notify You by email of where You can collect the Goods, including the time limit for doing so. Alternatively, upon Your written request sent no later than within 14 days from the date You were supposed to accept the Goods, We will redeliver the Goods to You, in which case You undertake to reimburse Us for all costs associated with the redelivery of the Goods. If You fail to accept the Goods, with the exception of cases under Article 6.4 of these Terms, this does not constitute a breach of Our obligation to deliver the Goods to You. Furthermore, Your failure to accept the Goods shall not be deemed a withdrawal from the Contract between Us and You. If You fail to accept the Goods even within the additional period, We shall have the right to withdraw from the Contract due to Your material breach of the Contract. If We decide to exercise this right, the withdrawal shall become effective on the day We deliver the notice of withdrawal to You. Withdrawal from the Contract shall not affect the right to compensation for damages incurred, in the amount of actual costs related to the delivery attempt, or any further claim for damages, if applicable.
6.6 If, for reasons attributable to You, the Goods are delivered repeatedly or in a manner other than that agreed upon in the Contract, You are obliged to reimburse Us for the costs associated with such repeated delivery. Payment details for the reimbursement of these costs will be sent to the email address You provided in the Contract, and payment shall be due within 14 days from the delivery of the email.
6.7 The risk of damage to the Goods passes to You at the moment You accept the Goods. If You do not accept the Goods, except in cases under Article 6.4 of these Terms, the risk of accidental destruction and accidental deterioration of the Goods passes to You at the moment You had the opportunity to accept the Goods but failed to do so for reasons attributable to You. The transfer of the risk of accidental destruction and accidental deterioration of the Goods means that from that moment You bear all consequences related to loss, destruction, damage, or any other devaluation of the Goods.

7. RIGHTS ARISING FROM LIABILITY FOR DEFECTS

7.1 Introductory Provisions on Liability for Defects
7.1.1 We undertake to deliver the Goods to You in the required quality, quantity, and without defects.
7.1.2 We are liable for defects that the Goods have at the time of their acceptance by You. In the case of used Goods, We are not liable for defects caused by their use or wear and tear. In the case of Goods sold at a reduced price, We are not liable for the defects for which the lower price was agreed.
7.1.3 The general warranty period is 24 months. The warranty period begins on the date You take delivery of the Goods.
7.1.4 If the Goods are replaced, the warranty period starts anew from the date You take delivery of the new Goods.
7.1.5 Your rights arising from liability for defects in the Goods covered by the warranty period shall lapse if not exercised within the warranty period. However, rights arising from liability for defects in perishable Goods must be exercised no later than the day following the purchase, otherwise such rights shall lapse.

7.2 We guarantee that at the time the risk of accidental destruction and accidental deterioration of the Goods passes to You in accordance with Article 7 of the Terms, the Goods are free from defects, in particular that:
a) they have the properties agreed upon with You, and if not explicitly agreed upon, then such properties as described in the product description or those that may be expected given the nature of the Goods;
b) they are suitable for the purposes We stated or for purposes for which such Goods are normally used;
c) they match the quality or workmanship of the agreed sample if the quality or workmanship was determined according to a sample;
d) they are of the correct quantity and weight;
e) they meet the requirements imposed by applicable legal regulations;
f) they are not encumbered by the rights of third parties.

7.3 Conditions for Exercising the Right Arising from Liability for Defects (Claims)
7.3.1 If the Goods are delivered to You in damaged or torn packaging or the shipment appears unusually light, We request that You do not accept such Goods from the shipping company and that You notify Us of this fact without delay by calling 0910 945 137 or by emailing info@heatcooltech.sk In the case of apparent defects (e.g. mechanical damage), You are obliged to make a claim without undue delay in the manner described in Clause 7.4.1 below. We will not consider any claims made later on the basis of apparent defects in the Goods, including defects consisting of incomplete deliver
7.3.2 You are obliged to exercise the right arising from liability for other (hidden) defects in the manner described in Clause 7.4.1 below without undue delay after discovering the defect, and no later than the expiration of the warranty period.
7.3.3 The warranty applies only to manufacturing defects of the Goods and to defects caused by mechanical damage. You may not exercise the right arising from liability for defects particularly for defects caused by wear and tear, mechanical damage, or use of the Goods in unsuitable conditions, among others.
7.3.4 You are not entitled to exercise the right arising from liability for a defect if You were aware of the defect before accepting the Goods, or if We notified You of the defect, or if a reasonable discount was provided due to the defect.
7.4 Exercising the Right Arising from Liability for Defects (Claims)
7.4.1 If the Goods have a defect, meaning in particular if one of the conditions stated in Article 2 is not fulfilled, You may notify Us of the defect and exercise the rights arising from liability for defects (i.e. file a claim) by sending an email or letter to Our addresses listed in Our identification details, or in person at Our business premises. You may also use the sample claim form provided by Us, which forms Annex No. 1 to these Terms.
7.4.2 In Your notice asserting the claim, You must include in particular a description of the defect, Your identification details including an email address to which You wish to receive a response regarding the resolution of the claim, and specify which of the claims for liability for defects under Clauses 7.5.4 to 7.5.8 You are asserting.
7.4.3 When filing a claim, You must also provide proof of purchase (invoice) for the Goods in order to verify that the Goods were purchased from Us. Otherwise, We are not obliged to accept Your claim.
7.4.4 The day of the commencement of the claims procedure is considered the day on which the defective Goods are delivered along with the relevant documentation (as per Clause 7.4.3). If Your claim submission is incomplete (especially illegible, unclear, incomprehensible, missing
required documents, etc.), We will request in writing—especially via email—that You supplement the submitted claim. In such cases, the claim procedure begins on the date Your supplemented submission is received.
7.4.5 If You fail to supplement the submitted claim in accordance with Clause 7.4.4 without undue delay and no later than 10 days from the delivery of Our request under Clause 7.4.4, We will consider Your submission unjustified.
7.5 Resolution of Claims
7.5.1 Based on Your decision as to which of the rights under § 622 and § 623 of Act No. 40/1964 Coll., the Civil Code, as amended (hereinafter the “Civil Code”) (as specified in Clauses 7.5.4 to 7.5.8), You are asserting, We will determine the method of claim resolution immediately, in complex cases no later than 3 business days from the date You file the claim. In justified cases, especially if a complex technical assessment of the Goods is required, no later than 30 days from the date the claim is submitted.
7.5.2 Once the method of resolution is determined, the claim shall be resolved immediately; in justified cases it may be resolved later, but in any event no later than 30 days from the submission of the claim. If this deadline is exceeded, You have the right to withdraw from the Contract or to request the replacement of the Goods with new ones, if possible.
7.5.3 We are obliged to issue You a written confirmation of the claim resolution no later than 30 days from the submission of the claim, and We will inform You of the resolution via email. If the claim is accepted, We will send You the repaired Goods or replace the Goods with new ones or refund the paid Price of the Goods unless we agree otherwise.
7.5.4 If the defect is removable, You have the right to have the defect removed free of charge, in a timely and proper manner. We will remove the defect without undue delay.
7.5.5 Instead of removing the defect, You may request replacement of the Goods, or if the defect concerns only a part of the Goods, the replacement of that part—provided that it does not incur unreasonable costs for Us relative to the Price of the Goods or the seriousness of the defect.
7.5.6 Instead of removing the defect, We may always replace the defective Goods with non-defective ones, provided that it does not cause You significant inconvenience.
7.5.7 If the defect of the Goods is irreparable and prevents You from properly using the Goods as if they were defect-free, You have the right to replace the Goods or to withdraw from the Contract. The same rights apply if there are removable defects, but You cannot properly use the Goods due to recurrence of the defect after repair or due to a greater number of defects.
7.5.8 In the case of other irreparable defects, You have the right to a reasonable discount from the Price of the Goods.
7.5.9 We will resolve the claim by delivering the repaired Goods, replacing the Goods, refunding the Price of the Goods, paying a reasonable discount from the Price of the Goods, issuing a written invitation to accept performance (the Goods), or issuing a justified rejection of the claim.
7.6 The application of rights arising from liability for defects and claims of Goods shall be governed by the provisions of § 619 et seq. of the Civil Code, Act No. 250/2007 Coll. on Consumer Protection and on the Amendment and Supplementation of Act of the Slovak National Council No. 372/1990 Coll. on Offenses, as amended (hereinafter the “Consumer Protection Act”), and Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or Provision of Services under a Contract Concluded at a Distance or a Contract Concluded Outside the Business Premises of the Seller and on the Amendment and Supplementation of Certain Acts, as amended (hereinafter the “Consumer Protection Act on Distance Sales”).
7.7 If You file a claim regarding the Goods:
a) Within the first 12 months from the date of purchase, We may reject Your claim only based on a professional assessment. Regardless of the result of the expert evaluation, We will not require You to pay the cost of the evaluation or any related expenses. A copy of the expert evaluation justifying the claim rejection will be provided to You no later than 14 days from the resolution of the claim.
b) After 12 months from the purchase and if the claim is rejected, the resolution document will indicate where You may send the Goods for expert evaluation. If You send the Goods to the designated expert, We will bear the cost of the evaluation as well as any other reasonably incurred related costs, regardless of the outcome. If You demonstrate Our liability for the defect via the expert evaluation, You may file the claim again; the warranty period is suspended during the evaluation process. We are obliged to reimburse You within 14 days from the renewed claim for all costs incurred for the evaluation and other related expenses. A renewed claim may not be rejected.
7.8 If You are an entrepreneur, You are obliged to report and notify Us of the defect without undue delay after discovering it, but no later than 3 days from acceptance of the Goods.
7.9 If You are a consumer, You have the right to exercise rights arising from defects that occur in consumer Goods within 24 months from the date of acceptance of the Goods.
7.10 By this document, We have properly informed You of Your rights under § 622 and § 623 of Act No. 40/1964 Coll., the Civil Code. By concluding the Contract, You confirm that You had the opportunity to read the claim conditions for the Goods.

7.11 Warranty on AUX Air Conditioning Units

For AUX air conditioning units purchased from our company Heatcooltech s.r.o., We provide a warranty on the entire unit provided that the installation is performed by a certified company registered in the Slovak Association for Cooling and Air Conditioning Technology (https://www.szchkt.org). The warranty is 24 months from the date of purchase of the unit.

If the installation company can credibly demonstrate that regular preventive maintenance was carried out at least once per year (depending on location and usage of the unit), the warranty is automatically extended to 48 months from the date of purchase (not installation) of the product.

When making a claim, it is necessary to submit:

– Proof of purchase of the unit.
– Proof of sale and subsequent professional installation of the unit, including the serial (manufacturing) number of the unit.

– An invoice for the preventive maintenance of the unit, including the serial number of the specific unit.

The claimant is required to perform diagnostics on the unit and, as a qualified technical expert, identify the issue. Subsequently, they must contact Us to request a specific replacement part or replacement of the unit.

To submit a claim, please use the simple form on the bottom of this page or contact us via email at info@heatcooltech.sk or by phone at +421 910 945 137.

8. WITHDRAWAL FROM THE CONTRACT

8.1 Withdrawal from the Contract, meaning termination of the contractual relationship between Us and You from the beginning, may occur for the reasons and in the manners set forth in this Article or in other provisions of the Terms where the possibility of withdrawal is explicitly stated.
8.2 If You are a consumer, i.e. a person purchasing Goods outside the scope of their business activity, You have the right under Section 7 of the Consumer Protection Act on Distance Selling to withdraw from the Contract without giving any reason within 14 days from the date of delivery of the Goods. If We concluded a Contract involving several types of Goods or delivery of several parts of Goods, the period begins on the day of delivery of the last part. If We concluded a Contract for regular and repeated delivery, the period begins on the day of delivery of the first installment. You may withdraw from the Contract in any demonstrable manner (especially by sending an email or letter to Our addresses as specified in Our identification details). You may also use the model form provided by Us, which constitutes Annex No. 2.
8.3 However, even as a consumer, You may not withdraw from the Contract in the following cases:
a) sale of Goods whose price depends on fluctuations in the financial market beyond Our control and which may occur during the withdrawal period;
b) sale of alcoholic beverages whose price was agreed upon at the time of the Contract, with delivery possible only after 30 days, and their price depends on market fluctuations beyond Our control;
c) sale of Goods made to Your specific requirements, custom-made Goods, or Goods designated specifically for one consumer;
d) sale of Goods that are perishable or have a short shelf-life and Goods that have been irreversibly mixed with other goods after delivery;
e) sale of Goods sealed for health or hygiene reasons, which were unsealed after delivery;
f) sale of audio, video, audiovisual recordings, or computer software in sealed packaging, if the original packaging was unsealed;
g) sale of newspapers, periodicals, with the exception of subscriptions, and books not delivered in sealed packaging;
h) provision of digital content not supplied on a tangible medium, if it was delivered with Your prior express consent before the expiration of the withdrawal period, and You were informed that You would lose the right to withdraw
8.4 The withdrawal period under Article 2 of the Terms is deemed observed if You send the notice of withdrawal during that period.
8.5 In case of withdrawal, the Price will be refunded to You within 14 days from the effective date of withdrawal to the account from which payment was received or to the account specified in the withdrawal notice. The amount will not be refunded before We receive the returned Goods or You prove they were sent back. Please return the Goods clean, and preferably in the original packaging.
8.6 If You withdraw under Article 2, You are obliged to send or hand over the Goods to Us or a person authorized by Us within 14 days of withdrawal, bearing the return shipping costs. This does not apply if We agree to collect the Goods ourselves or via an authorized person. The deadline is met if the Goods are handed over for shipment no later than the last day of the period. You are entitled to a refund of the Delivery Price, but only up to the cost of the least expensive delivery option offered.
8.7 You are liable for any damage to the Goods resulting from handling beyond what is necessary to determine their nature and characteristics. We will invoice You for the damage after the Goods are returned, and payment is due within 14 days.
8.8 We are entitled to withdraw from the Contract in case of stock depletion, unavailability of Goods, if the manufacturer, importer, or supplier discontinues the product or makes significant changes preventing fulfillment, due to force majeure, or if We are unable to deliver the Goods despite reasonable efforts. We will inform You of this without undue delay and refund any paid Total Price within 14 days. The refund will be made using the same payment method unless otherwise agreed without incurring any extra fees.
8.9 We are also entitled to withdraw if You fail to accept the Goods within 5 business days from the date You were obliged to do so.

9. SUBMISSION OF SUGGESTIONS AND COMPLAINTS

9.1 As a consumer, You are entitled to submit suggestions and complaints in writing by email to: info@heatcooltech.sk
9.2 We will inform You of the outcome of the review via email sent to Your email address.
9.3 The supervisory authority is the Slovak Trade Inspection (SOI), Inspectorate for the Trnava Region, located in Banská Bystrica, phone: +421 48 412 49 69.
9.4 If You are dissatisfied with how Your suggestion or complaint was handled, You may submit a request for inspection via the electronic platform available at: https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti/Podajte-podnet.soi

10. ALTERNATIVE DISPUTE RESOLUTION WITH CONSUMERS

10.1 You have the right to contact Us with a request for remedy by email at: info@heatcooltech.skif You are not satisfied with how We handled Your complaint or if You believe We have violated Your rights. If We respond negatively or do not respond within 30 days, You have the right to initiate alternative dispute resolution proceedings with an alternative dispute resolution entity ("Entity") under Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes, as amended ("Act on Alternative Dispute Resolution").
10.2 Entities are authorities and authorized legal persons under § 3 of the Act. A list is published on the website of the Ministry of Economy of the Slovak Republic: https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1
10.3 You may submit a request in the manner specified in § 12 of the Act on Alternative Dispute Resolution.
10.4 You also have the right to initiate online dispute resolution through the ODR platform available at: https://ec.europa.eu/consumers/odr/main/index.cfm
event=main.home2.show&lng=SK.

11. FINAL PROVISIONS

11.1 All written correspondence between You and Us will be conducted via email. Our email address is provided in Our identification details. We will send correspondence to Your email address specified in the Contract, User Account, or from which You contacted Us.
11.2 The Contract may only be amended by written agreement. However, We are entitled to amend these Terms. Such changes do not affect already concluded Contracts but only those concluded after the change becomes effective. We will inform You of the change only if You have a User Account (so You are aware before placing a new Order) or if We are delivering Goods to You regularly and repeatedly. We will send information about the change at least 14 days before it takes effect. If We do not receive notice of termination from You within 14 days, the new Terms become part of the Contract and apply to the next delivery following the effective date. The notice period is two months.
11.3 In the event of force majeure or unforeseeable events (natural disasters, pandemics, operational failures, subcontractor outages, etc.), We are not liable for damage caused due to or in connection with such events. If such events last more than 10 days, both We and You have the right to withdraw from the Contract.
11.4 Annexes to the Terms include a sample claim form and a sample withdrawal form.
11.5 The Contract, including these Terms, is archived electronically by Us but is not accessible to You. However, these Terms and the Order confirmation with a summary will be sent to You by email, ensuring access to the Contract without Our assistance. We recommend saving them.
11.6 Our activities are not subject to any codes of conduct under § 3(1)(n) of the Consumer Protection Act on Distance Selling.
11.7 These Terms become effective on 18 March 2025.

ANNEX NO. 1 – CLAIM FORM

Recipient: [TO BE COMPLETED].

Exercise of a Claim

ANNEX NO. 2 – WITHDRAWAL FROM THE CONTRACT FORM

Recipient: [TO BE COMPLETED].

I hereby declare that in accordance with Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or Provision of Services under a Contract Concluded at a Distance or a Contract Concluded Outside the Business Premises of the Seller and on Amendments and Supplements to Certain Acts, as amended (hereinafter the “Consumer Protection Act on Distance Selling”), I withdraw from the Contract:

Notice to the consumer:

Under Section 10(4) of the Consumer Protection Act on Distance Selling, the seller is entitled to request compensation from the consumer for any reduction in the value of the goods resulting from handling that exceeds what is necessary to determine the nature and functionality of the goods.